The CSR Good-Bye
Aug. 14th, 2025 02:05 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
I joke about the Midwestern Good-Bye, where the phrase, "Well, I guess we better be going," doesn't actually mean you're leaving. It means you still have to work your way through two or three more conversations before you finally walk out the door. This can take anywhere from 15 to 45 minutes.
I've noticed that another group of folks do the exact same thing. I suppose we should call it the Customer Service Representative Good-Bye. It goes like this:
ME: Great! That's everything I need. Thanks.
CUSTOMER SERVICE REPRESENTATIVE: You're welcome. Would you say that we have resolved your problem today?
ME: Yes. That's all I need.
CSR: Great! Is there anything else I can help you with?
ME: (wanting to say, "What part of THAT'S ALL I NEED did you misunderstand?"): Nope. That's everything.
CSR: If you would like to take a survey detailing the kind of service you got today, just stay on the line.
ME: No thank you.
CSR: Is there anything else I can help you with today?
ME (wanting to say, "Change the cat box"): Definitely not.
CSR: Okay, well, thank you for calling Beelzebub Life Insurance. I hope you have a good day.
ME: Thank. Bye.
CSR: Don't forget the survey!
ME: Right. Bye!
CSR: Again, thank you for calling Beelzebub Life Insurance. Have a good day.
ME (wanting to say, "How many good days are you going to wish me?"): Thanks. Bye!
(click)
It's gotten so bad that I've taken to shortening the script to this:
ME: Great! That's everything I need. Thanks.
CUSTOMER SERVICE REPRESENTATIVE: You're welcome. Would you say that we have resolved your problem today?
ME: Yes. Bye!
(click)
Sheesh.
I've noticed that another group of folks do the exact same thing. I suppose we should call it the Customer Service Representative Good-Bye. It goes like this:
ME: Great! That's everything I need. Thanks.
CUSTOMER SERVICE REPRESENTATIVE: You're welcome. Would you say that we have resolved your problem today?
ME: Yes. That's all I need.
CSR: Great! Is there anything else I can help you with?
ME: (wanting to say, "What part of THAT'S ALL I NEED did you misunderstand?"): Nope. That's everything.
CSR: If you would like to take a survey detailing the kind of service you got today, just stay on the line.
ME: No thank you.
CSR: Is there anything else I can help you with today?
ME (wanting to say, "Change the cat box"): Definitely not.
CSR: Okay, well, thank you for calling Beelzebub Life Insurance. I hope you have a good day.
ME: Thank. Bye.
CSR: Don't forget the survey!
ME: Right. Bye!
CSR: Again, thank you for calling Beelzebub Life Insurance. Have a good day.
ME (wanting to say, "How many good days are you going to wish me?"): Thanks. Bye!
(click)
It's gotten so bad that I've taken to shortening the script to this:
ME: Great! That's everything I need. Thanks.
CUSTOMER SERVICE REPRESENTATIVE: You're welcome. Would you say that we have resolved your problem today?
ME: Yes. Bye!
(click)
Sheesh.